Discover surveys, research, and insights on public opinion, trust, and innovation and how they intersect with journalism, technology, and society.
Precisely with the aim of analyzing the possible implications of AI legislation on journalism and the news sector in general, the Center for News, Technology and Innovation (CNTI) recently published the study “Journalism’s New Frontier: An Analysis of Global AI Policy…
Why do people trust chatbots more than they trust humans? Or more specifically, human journalists?
We are navigating a fundamental shift in how people consume and verify reality. The modern crisis of trust stems from an architecture that has outpaced our collective ability to process information…we now have the opportunity to serve as the engineers…
Frequent users in the U.S. and India say they trust chatbots despite factual errors and outdated information.
Partner, WhiteBeard
How habitual AI chatbot users in the US and India stay informed
Interviewees use AI chatbots to act on what’s happening and to understand it, more than simply to know about it or to feel something about it
Interviewees see AI chatbots as fast, easy, personalized, customizable and friendly ways of getting information
Few interviewees have deep knowledge about how either journalism or AI chatbots work. At the same time, interviewees expressed generally positive attitudes towards AI chatbots alongside generally negative ones towards news media.
How and why CNTI undertook this project
Four interviewees illustrate a broad range of behaviors and attitudes
