{"id":9845,"date":"2026-01-22T08:00:00","date_gmt":"2026-01-22T13:00:00","guid":{"rendered":"https:\/\/cnti.org\/cnti-news\/\/"},"modified":"2026-04-28T15:45:06","modified_gmt":"2026-04-28T19:45:06","slug":"chatbots-for-news","status":"publish","type":"post","link":"https:\/\/cnti.org\/reports\/chatbots-for-news\/","title":{"rendered":"Action, Ease & Personalization: AI Chatbot News Experiences"},"content":{"rendered":"\n

Overview<\/h1>\n\n\n\n

AI chatbots<\/span><\/span> \u2014 such as ChatGPT, Gemini, Grok, Google AI Mode or the Washington Post’s \u201cAsk the Post AI\u201d \u2014 are software products which simulate human-like conversations and generate responses across a wide range of topics. While even their creators caution against<\/a> using them as arbiters of fact, research<\/a> consistently<\/a> demonstrates that people increasingly rely on them for information about the world. Since the line between \u201cinformation\u201d and \u201cnews\u201d is hardly clear-cut<\/a> and information-seeking is also likely to include many topics where users of AI chatbots might previously have turned to news sources, news providers need an understanding of those broader informational habits.<\/p>\n\n\n\n

This report provides a detailed snapshot of relatively early adopters and their use of AI chatbots to get information, including news. In October 2025, CNTI interviewed 53 people in India and the U.S. who use AI chatbots at least once a week and said they \u201ckeep informed about issues and events of the day\u201d at least \u201csomewhat closely.\u201d <\/p>\n\n\n\n